All our boards include free shipping worldwide.
Domestic Shipping
We are currently based in Steinen SZ, in the middle of Switzerland.
All shipping/delivery is handled via the Swiss Post. Once your board is ready (this takes a maximum of 2 weeks) it should arrive within 2-4 business days.
International Shipping
All international private orders are shipped latest within 2 weeks after the payment has been received. An exception are preorders – where the approximate date of delivery is communicated beforehand. Delivery times vary strongly depending on the country.
For dealer and distribution orders, the shipping costs of ups apply.
Delivery timelines depend on the order backlog and will be communicated at the earliest time possible.
In general shipping/delivery is handled via ups. In exceptional cases, we reserve the right to send parcels with Swiss Post.
Customs and import duties may be applied to your order when it reaches its destination. We are not responsible for your duty fees. Please note that Switzerland is not part of the European Union (EU).
What if the package doesn’t arrive?
Every board that leaves our workshop gets a tracking number which you will get via email.
In case your package isn’t moving for a long while or hasn’t arrived, please contact us at info@rocketlongboards.ch and we will work with you to find a solution.
Returns
We guarantee to deliver the boards in perfect quality. Nevertheless, if there are defects in the delivered goods or you are somehow unhappy with the board, reach out to us directly, preferably by email to info@rocketlongboards.ch
The return of a board is accepted only if it is new and unused. Please contact us in advance about a return by the email mentioned above.
